Thank you for shopping with 2and3d.com! We strive to provide high-quality digital art products, including Adobe Character Animator puppets, Adobe Illustrator files, PSDs, and other digital assets. However, because of the nature of digital products, refunds are subject to the following terms and conditions:
1. Digital Products and Refunds
Due to the instant and non-revocable nature of digital product delivery, we do not offer refunds, exchanges, or cancellations once a product has been downloaded or delivered to you. This includes all purchases of digital art files, Adobe Character Animator puppets, Adobe Illustrator files, PSD files, and other downloadable content available on 2and3d.com.
2. Exceptions to the Refund Policy
We understand that there may be exceptional cases where a refund may be appropriate. If you experience any technical issues, or if the product you purchased is defective or significantly different from what was described on the site, please contact us within 7 days of your purchase. We may offer a partial or full refund, or provide a replacement product, depending on the situation.
Refund eligibility may include:
- Technical issues preventing the product from being downloaded or used (e.g., corrupt files, missing assets, etc.)
- Significant differences between the product you received and what was described on the website
If you believe you are eligible for a refund or replacement, please contact our support team at jvrengkat@gmail.com with the following information:
- Order number
- A description of the issue you are experiencing
- Proof of purchase (e.g., order confirmation or email)
3. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email our customer support team at jvrengkat@gmail.com with the subject line “Refund Request.”
- Provide Details: Include your order number, a description of the issue, and any relevant screenshots or documentation.
- Wait for Resolution: We will review your request and respond within 3-5 business days. If your request is eligible for a refund or exchange, we will process it accordingly.
4. Refund Process
If your refund request is approved, it will be processed via the original payment method used at checkout. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.
5. No Refunds for Change of Mind
Please note that we do not offer refunds or exchanges for change of mind, accidental purchases, or if you simply no longer want the product after purchase. We encourage you to carefully review the product details, previews, and descriptions before completing your purchase.
6. Customer Support
If you have any questions about our Refund Policy or need assistance with a purchase, please don’t hesitate to reach out to our customer support team:
2and3d.com
Email: jvrengkat@gmail.com
Website: www.2and3d.com